Cancellation Policy
In light of the COVID-19 pandemic, we've created a COVID-19 amendment to our cancellation policy to make your trip planning process easier to navigate!
COVID-19 Amendment
If you or Creative Edge Travel cancel your trip due to COVID-19 travel restrictions in Italy or in your home country:
Cancellation & admin fees will be waived.
You can change to a later trip within one year.*
Refunds will be available upon request**.
*If you booked a custom trip, you can change trip dates within one year, permitted that the itinerary we've planned doesn't change. Otherwise additional planning fees will apply.
**If you booked a custom trip, the planning fee is non-refundable.
If you cancel for any reason other than what is listed above, your cancellation will be subject to the full Terms & Conditions. Here's a synopsis:
Cancellation Date
Policy
At least 150 days prior
Amounts paid can be applied to a future date within one year*. OR receive a full refund, less any fees and non-refundable costs**.
Less than 150 days prior
No credit and no refunds.
*If you booked a custom trip, you can change trip dates within one year, permitted that the itinerary we've planned doesn't change. Otherwise additional planning fees will apply.
**There is a cancellation fee up to $300. If any non-refundable elements were booked for your trip, those amounts will be deducted from your refund. If you booked a custom trip or added an extension to a group trip, the Custom Trip Planning Fee is non-refundable.
The Importance of Insurance
As a small, boutique travel company, we must maintain a strict cancellation policy in order to operate sustainably. We understand that you need flexibility. That's why we require all travelers to purchase travel insurance. We highly encourage you to get a "Cancel for Any Reason" policy and confirm with your insurance provider that you'll be able to file a claim in the event that you cancel your CET trip less than 150 days prior to departure for ANY reason.
Our partners at VisitorsCoverage are licensed insurance specialists who put customers first to simplify travel insurance. They will be happy to help you compare plans and find what you need. Click here to learn more about Travel Insurance.